Letting agent accidentally sent a letter to client calling her a ‘f**king idiot’

A letting agency accidentally emailed a tenant calling her a ‘f**king idiot’.

Shannon Capps had complained to the agency after moving into a £450-a-month room in Crawley and apparently finding it crowded and in a terrible state.

After some back-and-forth, the 23-year-old received an email containing internal messages describing the Gatwick Airport worker as a ‘f**king f**ker’.

‘My heart sank, it just felt so personal,’ she said. ‘I couldn’t even breathe my heart was pumping so much, I couldn’t believe it.’

One staff member from agency had written: ‘Get rid of the b****. She’s still paying the outgoing fees. Don’t care she ain’t getting off.

‘Just re-let her room. F**king idiot that she is. Is she the one who phones three times a day with regard to cleaning?

‘Don’t answer her. Leave her hanging she deserves it.’

A spokesman from the agency called the whole thing an ‘unfortunate incident’: ‘She didn’t like the room, we tried to find her somewhere else.

‘She phoned up every day complaining about something. She just didn’t want to be there.’

Shannon denies phoning the lettings agency every day, but claims she wasn’t told there would be seven people living in the house that she’d moved into.

She now lives in nearby Broadfield.